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Resolved Ticket

Resolved Tickets are tickets that have the status Closed since the concern/issue is already resolved.

For Resolved Tickets, there are 2 ways for its status to change:

Users

The User can decide if the concern/issue is already resolved and change the status of the ticket to Closed. To do this, the user should go to the Ticket Details page in createIT support website and click on the Mark as Resolved button.

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Operator

The Operator can change the status of a ticket inside the Ticket Details.

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Once the status of a ticket is changed to Closed, the User will receive an Email to notify the User that the ticket was resolved.

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Once the ticket’s status is changed in the system, it will also change the status in createIT support website.

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